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2022 PA TechCon
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Track 1: Improving the Culture and Performance of Virtual Teams
Track 2: Enhancing Customer Service Delivery with a Virtual Workforce
Track 3: Security Considerations in a Virtual Work Environment
Track 4: Panel Discussions with Commonwealth Executive Leadership
Welcome/Opening Remarks
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Wednesday
, August 3
Room 1151
9:00am •
Welcome
9:15am •
Opening Remarks
9:30am •
Keynote Address: XLA 2.0 – The Secret to Great Customer (Citizen) Experience
10:45am •
Track 1: Building a Winning Virtual/Hybrid Workplace Culture
1:00pm •
Track 1: Developing Virtual Teams and Teamwork
2:30pm •
Track 1: Engaging Customers with Virtual Teams
4:00pm •
Track 1: Using to Culture to Drive Outcomes
Room 1258
10:45am •
Track 4: Panel Discussion with Commonwealth Executive Leadership
1:00pm •
Track 4 – Panel Discussion with Commonwealth Executive Leadership
2:30pm •
Track 4: Panel Discussions with Commonwealth Executive Leadership
Room 1305
10:45am •
Track 2: Building Trust through Business Relationship Management
1:00pm •
Track 2: Case Study- Delivering Successful Solutions- City of Philadelphia
2:30pm •
Track 2: Using Emerging Technologies and Techniques to Improve Service Delivery
4:00pm •
Track 2: Meeting and Exceeding Customer Expectations
Room 1454
10:45am •
Track 3: Securing Remote Worker Devices
1:00pm •
Track 3: Assessing Cyber Risk for a Virtual Workforce
2:30pm •
Track 3: Defending the Virtual Workplace from Cyber Attacks
4:00pm •
Track 3: Zero Trust- Cyber Strategy to Secure Remote and OnPrem Technology
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2022 PA TechCon
America/New York
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Track 1: Improving the Culture and Performance of Virtual Teams
Track 2: Enhancing Customer Service Delivery with a Virtual Workforce
Track 3: Security Considerations in a Virtual Work Environment
Track 4: Panel Discussions with Commonwealth Executive Leadership
Welcome/Opening Remarks
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Cindy Thomas
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Dates
Wednesday
, August 3
Venue
Room 1151
Room 1258
Room 1305
Room 1454
Session Type
Track 1: Improving the Culture and Performance of Virtual Teams
Track 2: Enhancing Customer Service Delivery with a Virtual Workforce
Track 3: Security Considerations in a Virtual Work Environment
Track 4: Panel Discussions with Commonwealth Executive Leadership
Welcome/Opening Remarks
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